Dear CoinEx users,
To fully safeguard users' assets and provide the highest level of protection, CoinEx has upgraded both hot and cold wallet architecture, set up the CoinEx Shield Fund, partnered with a renowned security firm, and completed a comprehensive asset security system upgrade on October 23, 2023 (UTC). For more details, please refer to HERE.
CoinEx’s Strategies & Action Plan For Security Revamp
1. Product-Level Improvement – Strengthened private key control and implemented multi-signature cold and hot wallets.
2. Team-Level Upgrades – Security unit elevation to bolster robust defense.
3. Third-Party Collaboration – Partnering with a top security firm, SlowMist, and auditors to reinforce systems.
4. Fund Establishment – Set up the CoinEx Shield Fund as an added layer of protection to fortify emergency response capabilities.
Upgraded System for Holistic Asset Security
CoinEx’s security team has deployed enhanced mechanisms holistically to strike a balance between convenience and security in crypto asset management within its hot wallets, including multi-signature protocols, trusted execution environments, independent infrastructure, physical separation, real-time monitoring of abnormal activities, multi-location backup of critical information, and automated alert system.
On the other hand, CoinEx’s security team has also upgraded the underlying cold wallet architecture through multidimensional mechanisms such as proprietary cold storage systems, offline private keys, multi-signature protocols, real-time monitoring of abnormal transactions, strict whitelisting, and dedicated hardware authentication, providing users with the highest degree of asset protection.
CoinEx’s Commitment Moving Forward
Adhering to safeguarding all users' interests is at CoinEx's core. We are fully committed to focusing on a user-centric trading experience and striving to provide more thoughtful, comprehensive products and services. Moving forward, we will continue to strengthen asset security protections to boost user confidence and trust in CoinEx and its products so that CoinEx enables users to seize every opportunity in crypto trading with assurance and tranquillity. The advanced secure system and infrastructure will empower users to explore opportunities in the crypto space with confidence and peace of mind.
Upholding the security of user assets is always our foremost priority at CoinEx. We would like to express our sincere apologies to all affected users impacted by the recent 912 hack. Also, thank you to those who have supported and trusted CoinEx, especially during this challenging time.
Oct 26, 2023