Dear CoinEx Users,
Following the announcement from the RNDR project team, CoinEx has completed the token swap and renaming of RNDR (Render Token) to RENDER (Render Token) on July 26. Necessary adjustments have been made to services involving RNDR, including spot trading, strategic trading, margin trading, futures trading, and loan service, etc.
During the delisting of RNDR from the collateral assets for loan service on July 22, a platform error resulted in the forced liquidation of positions held by RNDR collateral users, incurring liquidation fees.
In line with our “user first” principle, CoinEx will refund ALL forced liquidation fees to the affected users and has prepared vouchers as a token of our gratitude. Please log in and check your vouchers in the Voucher Center. We sincerely appreciate your understanding and support.
CoinEx’s progress depends on the trust and support of our valued users. As always, we will continue to provide safe and reliable trading services to you.
CoinEx Team
Jul 26, 2024