Dear CoinEx Users,
According to the announcement "CoinEx Will Delist HOBBES, EXFI, EDOGE, OMOCHI, REMILIA, BILL, BOZO, FLAVIA, and XD", trading services for these tokens were scheduled to be terminated at 8:00, Dec 31, 2024 (UTC). Due to technical reasons, these services were not terminated until 19:00 Jan 1, 2025 (UTC). This delay resulted in financial losses for some users who unknowingly purchased these assets during this period.
We sincerely apologize for this incident. Upholding our "Users First" principle, CoinEx will compensate all affected users for their losses. The details are as follows:
Compensation Eligibility
Applicable to users who purchased and held the above assets between 2024-12-31 08:00 - 2025-01-01 19:00 (UTC) and incurred losses.
Compensation Rules
For eligible users, the platform will convert the abnormal purchased assets (i.e. net purchase volume) into USDT based on the net purchase value (i.e. purchase value minus sale value). Please note that the above statistics only include trading data after 2024-12-31 08:00 (UTC) .
Compensation Process
For users meeting the compensation requirements, CoinEx has credited the compensation amount in USDT to your spot account. Please verify the credited amount under [Assets] - [Spot Account].
Your trust and support have been instrumental in shaping CoinEx's journey. We deeply value our relationship with each user and remain steadfastly committed to providing you with the highest quality trading experience.
CoinEx Team
Jan 3, 2025